General
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.
No, accounts are totally optional.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Order & Shipping
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your CCJZ LIGHTING account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.